1. INTRODUCTION

The aim of this section of the site is to provide all interested parties with the most important points of information regarding the management system for Social Responsibility that the CONSORZIO ZAI puts into practice in accordance with the SA 8000:2008 norm.

2. QUALITY POLICY

THE SATISFACTION OF THE CUSTOMER IS OUR OBJECTIVE.

In order to catch up this objective, CONSORZIO ZAI:

• is oriented the customer and it is engaged to satisfy its requirements in the better way respecting the personal data;

• it assures the responsibility and the involvement of the business Direction;

• it favors the involvement of the complete staff;

• it manages the own activities for processes, in order to obtain the best efficiency respecting the context in which the organization work;

• it adopts management systems and adapts it to the necessities;

• it pursues the continuous improvement, like key element to succeed;

• it assumes the own decisions based on the analysis of data and information;

• it favors the development of relationships with the suppliers based on the mutual benefit.

The QUALITY MANAGEMENT SYSTEM is one of the instruments that CONSORZIO ZAI uses in order to catch up this objective.

The adoption of the QUALITY MANAGEMENT SYSTEM is a strategic decision of CONSORZIO ZAI and an engagement to use the QUALITY MANAGEMENT SYSTEM and to improve with continuity the effectiveness.

In the Management Review Meeting the adequacy of “QUALITY POLITICY” of CONSORZIO ZAI is verified and the objects are defined and verified.

THE MANAGING DIRECTOR

3. COMPANY RESPONSIBILITY POLICY

Consorzio ZAI, aware of just the role and the own responsibilities within the economic and social community, wants to be characterized like excellent operator as far as the own SOCIAL RESPONSIBILITY.

That means, for Consorzio ZAI:

• to consider its own STAFF like a strategic resource, guaranteeing the respect of their rights and improving their professional and personal development;

• to closely respect the norms of law, the business integrating contract and working contract (CCNL) and the other laws applicable, related to the minimal age of the workers and not to use neither to support the CHILDREN JOB, as defined in Standard SA 8000:2008, activating itself in such sense also in the comparisons of stakeholders;

• to consider its own SUPPLIERS like partner, not only for the realization of the activities of Consorzio ZAI but also in terms of social responsibility;

• to consider the own CUSTOMERS like a fundamental element also with regard to the rules of social responsibility.

To this aim it’s CONSORZIO ZAI’s formal duty to:

• to conform itself to all requirement of SA 8000:2008 Standard;

• conform to the national laws and all other applicable laws and requirements to which the CONSORZIO ZAI adheres as well as comply to the provisions in official international documents and their interpretation;

• guarantee constant monitoring and improvement of its own Management System for Company Responsibility, defining, at Management Review meetings, specific improvement objectives and verifying their achievement.

The CONSORZIO ZAI guarantees the documentation, implementation, preservation and efficient communication of its MANAGEMENT SYSTEM FOR COMPANY RESPONSIBILITY and the results obtained to all its staff.

The CONSORZIO ZAI guarantees constant and adequate communication of information about the results of its Management System for Company Responsibility to the interested parties.

THE MANAGING DIRECTOR

4. INFORMATION AND NEWS

4.1. SYSTEM APPROVAL BY THE MANAGEMENT

The CONSORZIO ZAI Managing Director approved the review of the company’s Quality System and Company Responsibility documents on 2 May 2000.

Since then, the entire structure has endeavoured to put the system into use and to improve it.

4.2 MANAGEMENT REVIEW MEETINGS

On 9. of June 2011, a Management Review Meeting was held to review the Quality System and Company Responsibility.

A) POLICY ANALYSIS AND OBJECTIVES OF QUALITY AND COMPANY RESPONSIBILITY

Policy documents are a useful instrument for the carrying out and organisation of the CONSORZIO ZAI’s internal activities which are improving constantly on all levels.

The most important specific aims of quality and company responsibility are in putting the Quality System and Company Responsibility to use and improving it, paying particular attention to staff training, the checking and monitoring of suppliers and data collection activities for the 2010 Company Balance.

B) AUDIT RESULTS OF THE CERTIFYING BODY AND CONSEQUENCES

The audit results were rather positive, not only for the system conformed to the SA 8000:2008 standards and to the UNI EN ISO 9001:2008 norm within the set times limits, but also for the significant involvement of the company’s structure which confirmed its high level of professionality.

The observations made are seen as a request for improving the management of the Quality System and Company Social Accountability.

C) INTERNAL AUDIT RESULTS

Internal audits were carried the 6th of June 2011 and the results were satisfactory.

D) SUPPLIER ASSESSMENT AND SERVICE CONTROL

The company suppliers have the correct qualifications in terms of the Quality System and Company Responsibility.

The questionnaires sent out relating to the SA 8000 norm obtained a good response and were dutifully filled in. Further audits to assess company responsibility have been done and planned for potentially critical suppliers in accordance with the audit plan, obtaining satisfactory results.

E) NON-CONFORMITIES FOUND

No complaints were recorded by the structure or by third parties on any theme concerning quality and company responsibility.

F) SPECIFIC ASPECTS OF COMPANY RESPONSIBILITY

The drafting of new contracts does not mean that the documents on quality system and company responsibility (Manuals and Procedures) need to be adjusted.

THE MANAGING DIRECTOR

4.3. TRAINING PROGRAMME

The 2011 training programme has been completed.

5. COMPANY RESPONSIBILITY INDICATORS

This section shows some statistical indicators that prove the efficiency and vitality of the Company’s System for Company Responsibility: